Return & Refund

Last Updated: October 8, 2026

United Global Solar wants you to be confident in every solar panel, battery, inverter and kit you buy from us. This Return & Refund Policy explains what you can return, how long you have, who pays return shipping, how damage claims work and when you will receive your money back. It applies to all purchases made on unitedglobalsolar.com.

Summary: You have 30 days from the delivery date to request a return. Items must be unused, uninstalled and in their original packaging. A restocking fee of up to 20% and the actual return shipping cost apply to non-defective returns. Approved refunds are issued to your original payment method within 5–10 business days of the returned item being received and inspected.

Return Window

You may request a return within 30 calendar days of the date your order is delivered, as recorded by the carrier's tracking.

Requests made after 30 days cannot be accepted as a standard return. If your product has failed, you may still have rights under the manufacturer's warranty — see Warranty Claims below.

Return Eligibility

Items we accept for return

To qualify for a return, an item must be:

• Unused, uninstalled and unmodified. Equipment that has been wired, mounted, racked, drilled, cut, charged, commissioned or energised cannot be returned.
• In its original manufacturer packaging, including all cartons, foam, pallets, certified battery packaging, manuals, mounting hardware, cables, connectors and accessories.
• Free of damage that was not present when it was delivered.
• Accompanied by a Return Merchandise Authorization (RMA) number issued by us.
• Within the 30-day window.

Items we cannot accept for return

The following are final sale and non-returnable:

• Installed, energised, commissioned or otherwise used equipment
• Batteries that have been charged, discharged, wired or installed
• Cut-to-length wire and cable, and any custom-cut material
• Custom-configured, special-order or made-to-order solar kits and racking
• Clearance, open-box, refurbished, scratch-and-dent and "final sale" items
• Items missing original packaging, serial-number labels, manuals or components
• Items returned without an RMA number
• Items damaged by improper installation, incorrect wiring, over-voltage, water ingress, rodent damage, lightning, fire, flood, misuse or neglect
• Downloadable software, licences, digital monitoring subscriptions and gift cards
• Freight and shipping charges already incurred

Custom and special-order items are clearly marked as non-returnable on the product page before you add them to your cart.

How to Start a Return

Returns must be authorized in advance. Do not ship anything back to us before you have an RMA number — unauthorized returns are refused at the dock and returned to sender at your expense.

Step 1 — Contact us. Within 30 days of delivery, email info@unitedglobalsolar.com or call +1 (332) 291-6885 (Mon–Sun, 9 AM–6 PM EST) with:

• Your order number
• The item name, model number and quantity you want to return
• The reason for the return
• Clear photographs of the item and its packaging as it stands today

Step 2 — Receive your RMA. Our returns team reviews your request and responds within 1–2 business days. If approved, we email you an RMA number, the correct return address and packing instructions. Your RMA number is valid for 15 calendar days.

Step 3 — Pack the item. Repack the item in its original manufacturer packaging with all accessories. Write the RMA number clearly on the outside of the carton or pallet. Items not packed in original, transport-rated packaging are frequently damaged in transit, and transit damage on a return is the sender's responsibility.

Step 4 — Ship it back. Use a trackable service and retain proof of shipment. For freight returns we can arrange a carrier pickup on your behalf and deduct the actual freight cost from your refund — tell us if you would prefer this.

Step 5 — Inspection and refund. Once the item reaches our warehouse we inspect it within 3–5 business days and email you the outcome. Approved refunds are then processed as described below.

Return Shipping Costs

Original outbound shipping costs are not refunded on change-of-mind returns. Although shipping was free to you, we pay real freight costs on every order, and the actual outbound freight cost we incurred is deducted from the refund on a non-defective return. This deduction is disclosed to you in writing with your RMA, before you ship anything back.

Restocking Fees

A restocking fee of up to 20% of the item price applies to change-of-mind returns. It covers inspection, re-testing, repackaging and restocking of regulated electrical equipment.

• No restocking fee is charged on damaged, defective or incorrectly shipped items.
• The exact restocking fee for your return is stated in your RMA email before you return the item.
• Freight-class items (panels, batteries, inverters, racking) sit at the upper end of the range; small accessories at the lower end.

Damaged Shipments and Transit Claims

Solar equipment is heavy, fragile and shipped on pallets. Please follow this process exactly — freight carriers enforce strict claim deadlines and we cannot recover on a claim filed late.

Visible damage at delivery

1. Inspect before signing. Count the cartons and look for crushed corners, punctures, water damage, shifted pallets and cracked glass.
2. Note the damage on the delivery receipt / bill of lading before you sign, describing it specifically.
3. Photograph everything — the pallet on the truck, the packaging, the damage and the delivery receipt — while the driver is present.
4. Refuse the shipment if it is substantially damaged, and call us the same day.

Concealed damage found after unpacking

Report it to us within 3 business days of delivery, with:

• Your order number
• Photographs of the damaged product, the inner packaging and the outer carton or pallet
• A photograph of the shipping label and the signed delivery receipt
• The product's serial number

What happens next

We file the carrier claim on your behalf. Carrier investigations typically take 5–15 business days. Once the claim is resolved we will, at your choice, ship a free replacement or issue a full refund including all shipping costs. Keep all original packaging and the damaged product until your claim is closed — carriers routinely require an inspection, and discarding the packaging will cause the claim to be denied.

Damage reported more than 3 business days after delivery, or on a shipment signed for "clear" with no exception noted, cannot be claimed against the carrier and may not be eligible for replacement or refund.

Defective, Missing or Incorrect Items

• Dead on arrival (DOA). If a product does not power up or function on first use, contact us within 7 calendar days of delivery. After basic troubleshooting with our technical team, we will arrange a free replacement or a full refund at your choice, with prepaid return shipping.
• Missing items, parts or hardware. Report within 3 business days of delivery and we will ship the missing items free of charge.
• Wrong item received. Contact us within 7 calendar days of delivery. We will send the correct item and provide a prepaid return label for the incorrect one at no cost to you.

Warranty Claims

Products that fail after the 30-day return window are covered by the manufacturer's warranty, not by this return policy. Warranty periods vary by manufacturer and product — commonly 10–12 years on solar panels (with a 25-year performance warranty), 5–10 years on inverters and batteries, and 1–5 years on accessories. The applicable warranty is listed on each product page and in the product documentation.

United Global Solar will help you open and follow a manufacturer warranty claim at no charge. Email info@unitedglobalsolar.com with your order number, the product serial number, a description of the fault and supporting photographs or video. Warranty remedies (repair, replacement or credit) are determined by the manufacturer, and labour, removal, reinstallation, crane, scaffolding, electrician and permit costs are not covered. See our Warranty Information page for full details.

Order Cancellations

• You may cancel an order free of charge at any time before it ships. Email info@unitedglobalsolar.com or call +1 (332) 291-6885 with your order number.
• Once an order has shipped it cannot be cancelled and must be handled as a return under this policy.
• Refusing delivery of a shipped order is treated as a change-of-mind return and incurs round-trip freight costs and a restocking fee.
• Custom and special-order items cannot be cancelled once production or configuration has begun.

Exchanges

We do not process direct exchanges. To exchange an item, place a new order for the product you want and return the original item under this policy. This gets the correct equipment to you faster than waiting for a return to be received and processed.

Refunds

How refunds are issued

Approved refunds are issued to the original payment method used for the purchase. We cannot refund to a different card, account or person. Refunds paid by credit card, debit card, PayPal, Apple Pay, Google Pay or Shop Pay are returned to that same method.

Refund timeframe

Total: typically 7–14 business days from the day we receive your return, depending on your bank or card issuer's posting times. You will receive an email confirming the refund amount on the day it is issued.

What is deducted from a refund

For a change-of-mind return, your refund equals the item price minus:

• The restocking fee (up to 20%)
• The actual outbound shipping cost we incurred
• The return shipping cost, if we arranged the return carrier on your behalf
• Any reduction in value caused by missing packaging, missing accessories or damage occurring after delivery

For a damaged, defective or incorrectly shipped item, you receive a full refund with no deductions, including all shipping costs.

Sales tax is refunded in proportion to the refunded amount.

Late or missing refunds

If you have not received a refund 10 business days after we confirmed it was issued: check your bank account again, contact your card issuer (posting times vary), and then contact us at info@unitedglobalsolar.com with your order number and we will supply the transaction reference.

Dealer, Wholesale and Volume Orders

Dealer, contractor and project orders are governed by the return terms stated on your quote or dealer agreement, which take precedence over this policy. Project-quantity and drop-shipped orders may be non-returnable or subject to a higher restocking fee. These terms are confirmed in writing before the order is accepted.

Your Statutory Rights

Nothing in this policy limits any right you have under applicable US federal or state consumer protection law, including the Magnuson-Moss Warranty Act and your state's implied-warranty rules. Where a state law gives you a greater right than this policy, that law applies.

Return & Refund FAQ

What is United Global Solar's return policy? You have 30 days from delivery to request a return. Items must be unused, uninstalled and in original packaging, and must have an RMA number. Change-of-mind returns carry a restocking fee of up to 20% plus return shipping.

How do I return a solar panel or battery? Email info@unitedglobalsolar.com or call +1 (332) 291-6885 within 30 days of delivery to request an RMA. We will send return instructions and the correct return address. Do not ship anything back without an RMA.

Do I have to pay to return an item? Only on change-of-mind returns. If the item arrived damaged, was defective, or was the wrong product, we pay all return shipping and charge no restocking fee.

Can I return an installed solar panel or battery? No. Once equipment has been installed, wired, charged or energised it cannot be returned. If it has failed, it may be covered by the manufacturer's warranty.

How long do refunds take? Typically 7–14 business days from the day we receive your return: 3–5 business days for inspection, 1–2 business days to issue the refund and 5–10 business days for your bank to post it.

What if my order arrives damaged? Note the damage on the delivery receipt before signing, photograph it, and contact us within 3 business days. We file the carrier claim and you choose a free replacement or a full refund.

Is there a restocking fee? Up to 20% on change-of-mind returns. There is no restocking fee on damaged, defective or incorrectly shipped items. Your exact fee is confirmed in your RMA email before you return anything.

Contact Our Returns Team

United Global Solar — Returns Department
400 Rella Blvd, Suite 207
Montebello, NY 10901
United States

Phone: +1 (332) 291-6885
Toll-free: 1-833-912-8685
Email: info@unitedglobalsolar.com
Hours: Monday – Sunday, 9:00 AM – 6:00 PM EST

We respond to all return requests within 1–2 business days. Please do not send returns to the address above without an RMA number — it is our corporate office, not our returns warehouse, and unauthorized returns will be refused.